Privacypolicy

Privacypolicy

Privacybeleid

Introduction
On this page, you can read the Kitesurfspot privacy statement. It explains which personal data is collected and processed, for which purposes this data is processed and which cookies are collected.

We recommend that you carefully read this privacy statement.

Questions about this privacy statement?
For questions, complaints or requests it is advisable to contactinfo@kitesurfspot.nl. To speed up the processing, we request that you state “personal data” in the subject line. Thanks in advance.

About us
Kitesurfspot is a kitesurfschool. The work is carried out on the beach in Kijkduin, the office is located at Fahrenheitstraat 124, 2561EE in The Hague.
Company name: Kitesurfspot
Chamber of Commerce number: 72899433
VAT number: 160989115B01

Intellectual property
Kitesurfspot has the intellectual property rights to the content of this website and all (free) products and services. This means that it is not permitted to use texts, images and content in whole / in part for your own online platform, social media and other online channels without express written permission.

Privacy policystrong
Kitesurfspot respects the privacy of all visitors to the website www.kitesurfspot.nl, the (potential) relations and (potential) customers. Personal data is therefore handled with care. This data is not sold, traded or shared with parties that are not related to the services of Kitesurfspot.

Kitesurfspot adheres to the requirements of the General Data Protection Regulation (AVG) in the Netherlands. This privacy statement applies when the website is visited and when an appeal is made to the products and services.

This means, among other things, that personal data is lawfully processed, that this data is properly protected and that it is only shared with third parties under certain conditions.

This privacy statement supervises all processing. Even if personal data is processed together with other parties. For example, as is the case with sending invoices.

Secure connectionstrong
All data shared with us via the website is sent to us via a secure connection (SSL).

What information is collected?
When you have subscribed to the newsletter, have requested a download, have registered for a (free) product or service, have made a purchase or make other requests for one of the services or products, you will be asked to enter information. Some data will be processed that you provide to us yourself. This can be the following data:
• First and last name;
• Address;
• Residence;
• Telephone number;
• E-mail address;
• Company Name;
• Company address details
• IP address (anonymous);
• Location data;
• Information about your activities on the website;
• Internet browser and device type;
• Photos: photos are processed, which are made by Kitesurfspot when following a kitesurf course. This is done to create a representative picture of the kite surfing courses that are given. With the student’s permission, these photos can also be used in advertisements;
• Contact history;
• Other personal data that is actively provided, for example by registering on the website, by telephone or e-mail or in correspondence;

Personal data of minors
Kitesurfspot does not intend to collect data from website visitors under the age of 16. Unless they have permission from parents or guardian. Unfortunately, Kitesurfspot cannot check if a visitor is older than 16 years. That is why Kitesurfspot recommends parents of children under the age of 16 to be actively involved in their children’s online activities. This is to prevent the collection of data about their children, without parental consent. If it is suspected that Kitesurfspot has collected the personal data of a child under the age of 16 without permission, please contact info@kitesurfspot.nl. To speed up the processing, the request is to put in the subject line “Personal data of minor”. Relevant stored information will therefore be removed from our system.

How is your data used?
The data is collected and stored for the following purposes:

  • First name, last name, e-mail address is used by Kitesurfspot for sending commercial mailings, newsletters, sending requested free downloads, sending free online documents and retargeting for Facebook advertisements. This is only done with the data obtained by downloading free documents, requesting free services. This does not happen with information that has arrived via our contact forms.
  • First name, last name, e-mail address, company name, business address, VAT number (only for Belgian customers) and telephone number are data that are stored when purchasing a product or service.

Kitesurfspot uses the data provided by you to process the orders as quickly and easily as possible. Kitesurfspot will not sell and / or provide your information to third parties. The data will only be made available to third parties if they are involved in processing the order.

When paying for a product and / or service, this information is stored in the Viking online boekingssysteem and is also used to be able to draw up a correct invoice by using. Moneybird, which is automatically sent to the specified e-mail address after the purchase.

Kitesurfspot always uses a secure payment environment for this. The payment data is processed by our Payment Service Provider Mollie. Kitesurfspot does not have access to this. The order data is also stored in Mailchimp so that the ordered products and services can be handled correctly and the correct mailings are received about this. Please note that both Viking booking system, Moneybird, Mollie and Mailchimp use their own terms and conditions and privacy statement.

The data that we store for this are:

  • First and last name
    To deliver the order to the right person
  • (Business) address, zip code and city
    We use this address for the correct delivery of your order
  • telephone number
    If Kitesurfspot wants to inform you about the order or provide changed information about your training / course at the last minute, we will also do this by telephone at certain times.
  • e-mail address
    With every order you will receive a confirmation by e-mail from Kitesurfspot as soon as the order has been received.
  • IP addresses
    The IP address is stored when you place the order to recognize abuse upon payment. If a transaction starts and is not completed, the transaction data (name, address, e-mail and IP) will be deleted from the server at the end of this month.

Share with third parties
Kitesurfspot only shares your personal data with third parties when this is necessary for the execution of the services (such as administration, customer service and technical support) or to comply with any legal obligation. We conclude a processing agreement with companies that process the data on our behalf that complies with the General Data Protection Regulation. With this, Kitesurfspot ensures the same level of security and confidentiality of the data.

VikingBookings
Kitesurfspot uses the Viking online booking system.

Kitesurfspot uses the information you provide to make the requested process as fast and easy as possible. Kitesurfspot will not sell and / or provide your information to third parties. The data will only be made available to third parties if they are involved in processing the order.

Facebook
On www.kitesurfspot.nl use is made of the Facebook pixel, which collects data for Facebook advertising. These are cookies for which you could also see the cookie notification when the website was visited. For more information about cookies on the website, please refer to the “cookies” section of this privacy statement.

The e-mail address, first name, telephone number and behavior on the website can be shared with Facebook to create a customized target group for Facebook advertising. E-mail addresses are supplied and made anonymous for creating target groups that Kitesurfspot wants to approach with the Facebook ads. Kitesurfspot then receives reports on this subject with anonymized data.

If it is not desired that advertisements are shown via this platform, please indicate this via info@kitesurfspot.nl. It is also possible to unsubscribe from this for facebook.

Please note: it may still be that ads from kitesurfspot.nl are still being displayed afterwards. Then the person is in the general target group that kitesurfspot focuses its ads on.

Mailchimp
Kitesurfspot uses, with your permission, site tracking from Mailchimp. Site tracking places a cookie that keeps track of which pages are viewed on the website. This allows Kitesurfspot to better adjust the marketing, services and advertisements to the interests of the customer. More information about site tracking can be found here.

Mailchimp’s servers are located in the United States. The data can therefore be transferred, stored and processed in the United States. The transfer of this data is based on the EU-US Privacy Shield Framework. More information about Mailchimp’s privacy policy can be found here.

The personal data is stored in the email system of Kitesurfspot and this goes through the servers of Mailchimp.

Google analytics
Cookies are also placed through the statistics package, Google Analytics. Kitesurfspot wants to know how our visitors use the website and how many people visit the website each month, so that we can optimize the use of the website. Kitesurfspot does not want unwanted tracking, but kitesurfspot wants to provide the customer with the best possible service and good statistics are needed for this. With Google Analytics, the information is anonymised as well as possible. The IP address is explicitly not used. Kitesurfspot can therefore not be personally traced. You can find more information about Google Analytics policy here.

Cookies
Kitesurfspot.nl is using cookies. A cookie is a small (text) file that puts a website on the hard drive of your computer when you visit a website. The cookie allows your browser to be recognized after repeated visits to a website. Een cookie verzamelt echter geen persoonsgegevens die gelinkt zijn aan jouw identiteit, maar onthoudt enkel jouw voorkeuren en interesses op basis van het surfgedrag.

Cookies are primarily placed to improve the user experience of this website.
These are the different types of cookies that are placed:
Functional cookies: these cookies are necessary for the correct functioning of (parts of) my website. For example, cookies from Vimeo and YouTube ensure that you can view the videos on my website.

Analytics cookies: these cookies are necessary to monitor the surfing behavior of visitors to this website. Kitesurfspot, for example, uses Google Analytics website statistics.

Marketingcookies: these cookies are used to monitor click behavior that is processed by the Facebook pixel and site tracking of Mailchimp so that Kitesurfspot can better align the advertising campaigns on Facebook and the mailings with the behavior and interest of website visitors and email list.

If no cookies are accepted, this can be set in the browser. Before cookies are placed on the computer, permission must always be requested and obtained. That is why you see a cookie report on the first visit to kitesurfspot.nl. You can indicate here whether you agree with the use of cookies and you can make a choice between which type of cookies you do or do not accept.

For more information, read our cookie statement..

Retention of cookies
Kitesurfspot does not store the personal data for longer than is strictly necessary to realize the purposes for which the data is collected. What does that mean in concrete terms? The data provided to kitesurfspot so that contact can be made with the customer, are kept until the contact has taken place. Furthermore, data is retained as long as you are a kitesurfspot customer or relation. Then Kitesurfspot saves the data for a maximum of 3 years after last delivery, with exceptions of invoices. We keep this for 7 years in connection with our legal obligations.

Affilliates & partners
Links are placed on external sites of cooperation partners and affiliates on kitesurfspot.nl and in some e-mails, if kitesurfspot thinks this information is valuable for the customer. Kitesurfspot has no control over how these partners deal with privacy legislation. It is advisable to also carefully read the privacy statement and terms of use of these partners when visiting these websites.

Your data on kitesurfspot.nl
When a newsletter has been subscribed to, a download has been requested, a free course has been registered, a contact form has been completed or a purchase has been made and Kitesurfspot does not wish to receive any e-mail in the future, the option is always available. to write in the link at the bottom of the email. The e-mail address will be deleted from the file and will not be saved.

Retention periods
Kitesurfspot does not store the personal data for longer than is strictly necessary to realize the purposes for which the data is collected. What does that mean in concrete terms? The information provided to Kitesurfspot so that contact can be made with the customer will be kept until the contact has taken place. Furthermore, data is retained as long as you are a Kitesurfspot customer or relation. Then Kitesurfspot saves the data for a maximum of 3 years after last delivery, with exceptions of invoices. They are kept for 7 years due to legal obligations.

Rights
There is always the right to withdraw permission to process the data, after which Kitesurfspot will no longer process the data. Withdrawal of this consent does not affect the legality of the data statement based on your consent, which took place before this withdrawal.

There is also the right to inspect the personal data and the right to rectify that personal data. If the customer wants to know exactly which personal data is being processed, it is possible to submit a written request for inspection.

If the data is incorrect, incomplete or irrelevant, the customer can request Kitesurfspot in writing to change or add to the data.

In addition, there is the right to delete the personal data, a right to limit the processing and a right to object to the processing.

Moreover, there is a right to transfer or to make the data transferable. A written request can also be submitted for this. In writing is also understood by e-mail. The request can be mailed to info@kitesurfspot.nl.

To ensure that such a request has been made by the customer, we ask the customer to send a copy of the proof of identity with the request. Make in this copy the passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen service number (BSN) black. This is to protect privacy. Kitesurfspot responds as quickly as possible, but within four weeks, to the request. If Kitesurfspot does not meet this deadline, we will let you know as soon as possible.

Kitesurfspot naturally hopes that you are satisfied with how we handle your personal data. Are you not? Let us know. We would also like to point out to you that you have the option of filing a complaint with the National Data Protection Authority. This is possible via this link.

Changes
Kitesurfspot reserves the right to change our privacy policy at any time.

The changes take effect at the announced time of entry into force.